Easyship Survey's Incoming!
about 3 years ago – Wed, Feb 22, 2023 at 02:14:23 PM

Easyship

Easyship emails are coming! Here is a rundown of how this will work.

1. You will get an email from Easyship (not from Kickstarter or Backerkit)
   
2. In this email will be a unique link that will show your order, shipping address, and shipping options.
   
3. You will in general see 3 shipping options you can choose from, the “cheapest”, “best value”, and “fastest” options.
   
4. If you are an international backer (not from the USA) you will see an option for taxes and duties first to either prepay or pay on arrival. After you choose an option, you will then be shown the same 3 shipping options. (You can also go back and choose the other option if you would like to compare, it is not locked in until you pay).
   
5. You will have an option to add insurance to the order. The full value of your order and shipping costs (including taxes and duties) are covered. So if it is lost (and you added insurance) we will be able to replace the entire order and get it to you!

• If your address is still incorrect, please do not finish and pay for shipping. Message us directly on Kickstarter so we can fix it. Please note though, it will take us a few days to make a correction to the address if it is needed.
  

Here is a quick screenshot of what it will look like once you open the link in the email:

Shipping Priority

Currently, the batch we have received is ~25% of the full order (see below for more details on the rest). We will prioritize shipping to backers based on who has filled out an Easyship survey, then based on VIP, Early Bird, and then based on Backer tier (Epoch, Dragon, Adventurer, Starter, etc.). We will be fulfilling painted kits in this same priority queue (and not after everyone else), we will just need some extra time to paint and process the order.

Shipping

Before filling out the Easyship survey, there’s one other thing to keep in mind. Last year, when we set up the Kickstarter and offered free US shipping, we calculated the shipping costs, and it was relatively affordable. Unfortunately, the cost of shipping in the last year alone has increased at a rate we didn’t expect. On top of that, our original costs for our pieces increased drastically as well:

• Price of magnets tripled.
  
• Price of plastic doubled.
  
• Price of metal quadrupled.
  

With some hard negotiating, logistics, and planning, we have been able to absorb these escalating costs with the Kickstarter funds, get everything manufactured without comprising the quality of the product, and get it to our warehouse. However, because of all this, unfortunately, we can no longer offer free US Shipping. The average shipping cost should only be around ~$15-$20, so that shouldn’t be too bad.

When we send the Easyship surveys, you are shown a few shipping options and prices, and can then pay accordingly. Although we are no longer offering free shipping, we will honor whatever shipping rate you lock in with the Easyship survey you’ll be receiving. So, for example, if shipping prices go up between the time you pay for your shipping (Easyship holds onto those funds until we purchase your shipping label) and when your kits go out, we will pay that cost increase.

Future Batches

There are some backers who have asked about the status of the rest of our batches of tiles and terrain. Like we mentioned a few updates ago, everything was ready to go in China. We are newer at all this fulfillment stuff and we want to make it as smooth as possible for all of you. After getting the first batch, though, we’re finding our estimates of time it will take to prime and paint are off. Because we want to stay at a good pace and fulfill as quickly as possible, we’re coordinating to have our manufacturer assist us in this process. With the quality of the pieces (seriously they are freaken Epoch), we’re confident the primed/painted pieces will be high quality as well.

Quick Update Regarding Easyship
about 3 years ago – Tue, Feb 21, 2023 at 02:16:04 PM

Hey Everyone, 

Wanted to give you all a quick update! The Easyship emails have not been sent yet :(. 

We went to send them today (just a few minutes ago) and it looks like we rolled a Nat 1 and we ran into some errors. The Easyship system will do a simulation send of the emails, as a sort of "smoke" test, to make sure everything will work correctly. Unfortunately, in this test it found that the import of international backer addresses to Easyship from Backerkit imported all screwy (something like this ëlölné).

It will take us a few hours today to scrub through the data, cross reference it to Backerkit (which does not have this error) and fix the addresses. There were no other errors the system encountered, so once we fix this issue, we will be good to go!

The plan is to send these out tomorrow morning (MST). So be sure to look for them then. 

Pre-Easyship Survey Update
about 3 years ago – Tue, Feb 14, 2023 at 09:56:14 PM

Hello, everyone!

Since we received our first batch of tiles and terrain on Wednesday of last week, we've been busy processing everything we got. We'll continue to do so until the middle of this week and will start working on kits from there. 

Until that happens, we wanted to send out a quick update to touch on a few items that have been asked about quite a bit:

Easyship

We've recently received quite a variety of questions and requests related to fulfillment and shipping; this includes questions like, "I placed multiple orders, how can I get everything all at once?" We're working with Easyship to figure out special requests like that, along with all the other necessary line items. We have one more phone call (been on a couple already with them) to verify that we didn't' roll a Nat 1 in setting these things up. Know that we're diligently working on this and the Easyship survey will be sent out when all the details have been sorted out. Currently we are anticipating this will be Monday next week (20 Feb).

Pre-Orders

Quite a few people have placed pre-orders and are wondering where they fit in the queue. As mentioned in a previous update, we will be prioritizing fulfillment based on a combination of tier level and order in which Easyship surveys are submitted. 

But we also have quite a few pre-orders, and we made sure to order enough tiles and terrain to account for that. As such, for pre-order fulfillment, it will be generally viewed the same as Adventure-tier backers, except they will not be included in this first batch of orders shipped. This also means that we will not send pre-orders the EasyShip email going out on Monday (20 Feb), but we will send it to you once we receive our next batch.

Also, there are a couple other items to keep in mind for those who pre-ordered:

• Orders have been locked - you may have seen an email mentioning this. It should have happened earlier, but for some reason only went through recently.
• Pre-orders will be billed soon - this also should have been done earlier as well, but never went through. Before they are billed, you will receive an email from Backerkit letting you know you will be billed within a couple of days. 

That's all! As always, let us know if you have any questions on Kickstarter or in our Discord.

The Loot has Landed!
about 3 years ago – Wed, Feb 08, 2023 at 09:10:05 PM

Hey everyone, exciting news!

Our first batch of tiles and terrain arrived at our warehouse today!!  We’re extremely excited and have already started digging into what we got. It’s looking like a good mix so far.   We’ve mentioned the process moving forward on Discord over the last week, but here are the next steps at this point:  

1. First week: Processing - Because of the amount of tiles and terrain we received (and the varying kind of each), we’ll need about a week to process everything to figure out what all was sent, get it organized, and ready to be boxed and shipped. As a reminder, this first batch was about 25% of the total amount we ordered. 

 2. Shipping confirmation - Early next week, we will send out an Easyship survey to confirm orders/shipping.  Some of you have mentioned through comments, discord, or other means that your address has changed. If your address has changed and you have not informed us, please, please message us directly on Kickstarter (not through the comments) what your new address is. We will be doing a pass through the direct messages for these requests over the weekend to update addresses before we send Easyship Surveys. We will be replying back through Kickstarter to confirm that we have made the update.

 3. Building kits - Once everything’s accounted for and we’ve confirmed where everything is going, we will be starting the process of assembling and painting kits!

Product Sneak Peak - Video
about 3 years ago – Thu, Feb 02, 2023 at 07:38:36 PM

Hey everyone! After a request in our Discord server, we filmed and posted a video that compares our prototype pieces to those we received from the manufacturer. We're very excited about the quality of these pieces and can't wait for you to get your hands on them. Having said that, here's a link to the video: https://www.youtube.com/watch?v=gGHESOjeLVs

And if you haven't joined the Discord yet, you should! We're on there every day so it's a great place to ask questions and interact with other backers. Here's a link to join: https://discord.gg/NbvnbtQuZ2