Random Encounters Causing Some Slog Among Players
almost 2 years ago – Tue, May 24, 2022 at 06:10:15 PM

Hi Backers!

There’s been a lot of adventuring happening since the Kickstarter ended that we’d like to share, including what has been accomplished so far and an unexpected delay we’ve run into.

Since getting our funding from Kickstarter, we’ve been able to prep our warehouse to receive all the kits and pieces that need to be produced. This is our hub to package and ship out everything that has been ordered.

We’ve had a few pieces where the quality was not where it was supposed to be. In discussions with our manufacturing partner, it was determined that we would need to have the molds remade and the pieces manufactured again. This means we are now making adjustments to how they are manufactured, so that they can come out looking good, functioning properly, and satisfying all of our expectations.

Based on the outcome of the quality check, we are now expecting unpainted kits to begin shipped around mid-late June. Painted kits are still on track to begin shipping throughout August (as we complete kits we will ship them).

Thank you for your patience in getting an update on this. We wanted to make sure we had all the information and decided our course of action before notifying everyone.

Best,

Brad & Bryan

Surveys Closing April 17th!
about 2 years ago – Sat, Apr 16, 2022 at 05:03:25 AM

After traversing deep below through strange corridors, fighting through many trials, evading nefarious traps, and facing many enemies... you find yourself standing before the very hands of time.

Staring into its strange and mesmerizing gears... ever ticking... ever turning, you are suddenly reminded that... 

Your time to complete your BackerKit survey is nearly up!

The last day to make final updates to your order is April 17th. After this date, we will lock your reward selections and charge cards for additional add-on item purchases. You can update your shipping address up until we lock addresses for shipping (in a few more weeks).

If you fill out your BackerKit survey after the 17th, we’ll still receive your information, but your shipment may be delayed.

If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://epochtiles.backerkit.com/. 

If you are still unable to access your survey after trying our project page link, please, please, please message us directly on Kickstarter ASAP so we can help you out and get you access to the survey.

THANK YOU!

Thank you all again for being so responsive to answering our BackerKit survey—even though it may not seem like much as an individual backer, you have no idea how tremendously helpful this has been for us when trying to keep track of all 819 of you!

Thanks everyone for your support and happy adventuring!

1 Week Left to Complete Your Survey
about 2 years ago – Sun, Apr 10, 2022 at 12:36:01 AM

Hello Adventurers!

We would like to send a friendly reminder to complete your Backerkit Survey, you have 1 week left to finalize it! If you have not received it, or you can't find it in your bag of holding (so much loot in there...), or if you suspect a digital devouring demon got it... you can visit the survey recovery page (https://epochtiles.backerkit.com/) to have it resent to you. Though if you still have issues, you can also message us directly on Kickstarter and we will certainly help you gain access to it!

As a reminder, due to the volatility of shipping prices globally right now you will not be charged for shipping in Backerkit. When we are ready to start shipping orders you will receive an email from our shipping partner, EasyShip. They are fantastic and will give you shipping options (fast, slow, best price, etc), and for our international backers, they will help handle taxes, duties, etc. 

If you have any other questions about your pledge or the surveys don't hesitate to reach out to us so we can assist you!

Kit & Pledge Reference Guide
about 2 years ago – Thu, Mar 24, 2022 at 02:48:59 AM

Kit & Pledge Level Breakdown for Surveys

We figured this would be easier to look at and compare what you will be getting fulfilled, instead of scrolling on a massive page.

 Shirt Sizes

Unisex Shirt Measurements

Womens Shirt Measurements

Time To Loot The Treasure Room
about 2 years ago – Wed, Mar 23, 2022 at 09:36:04 PM

The Treasure Room Doors Are Opening

Thank you everyone for your patience in awaiting Pledge Manager surveys to choose all your loot options! Here is some important info and hopefully we can pre-emptively answer questions you may have as we move forward:

What Happens Now: Basically, it takes several weeks for Kickstarter to collect payment from Backers, and then pass it to us. At that point, we are able to open up the Pledge Manager options without having any hiccups. This has now resolved, so we'll be sending Backerkit surveys for you to choose your options. You'll be receiving an email from us with a special link to your Backerkit survey. Please be aware that they are sent out in batches so if you don't see yours now, it will be coming very soon!

What You Need to Do: please check your inboxes for a Backerkit Survey, check Spam folders just in case it went there. You don’t need to create a BackerKit account to answer your survey. The invitation email contains a link to your personal survey. It is important to submit your responses as quickly as you can since we need this information to process your rewards.

If You Had Payment Issues: If you had any payment issues with Kickstarter, do not panic. You should still receive a survey. You will be able to resolve any payment issues from within Backerkit, get your loot, and retain your Pledge Level!

Changing Survey Responses. If you need to change your survey responses, purchase add-on items, or update your shipping information, you can click the link in your survey email again or request your survey link under "Lost your survey?" on our BackerKit project page. (This page will only start working after we send the surveys out.)

Shipping Info for International Backers (outside USA): We will collect your shipping address at this time through Backerkit, but you will not be paying for shipping now. Approximately two weeks before we ship out your loot you will receive a survey from our Shipping Partner, Easyship. They will provide various shipping options for your order. They also will help handle taxes, duties, etc, to make it easy for you and help get the best price possible.

Shipping Info for USA Backers: You also will get a survey from Easyship about two weeks before we send your loot. You will have a free shipping option that Epoch is providing, as well as options to upgrade for faster shipping. If you choose to upgrade, we will subsidize part of the cost.

The Pledge Options: We have pinned an Update with an easy-to-follow Reference Guide of what is in each of the Kit Themes and the Pledge Levels. We did this to hopefully make it easier to see what you are getting, as you decide your options.