🚨 Final Reminder: Shipping Payment Deadline is Tomorrow! 🚨
7 months ago
– Sun, Sep 14, 2025 at 07:49:03 PM
Hey everyone!
Just a quick but important reminder — tomorrow is the LAST day to pay for shipping through Easyship if you haven't done so already. This is the final call to lock in your shipment and ensure your rewards are on their way!
That said, we still want to get your rewards to you even if you miss this deadline. If you’re still interested but unable to pay through Easyship in time, don’t worry — we’ve got your back. Please reach out to us directly via:
📧 [email protected]
💬 Or hop into our Discord and message a member of the team.
We’re here to help and will work with you to arrange payment and fulfillment.
Thanks again for being part of this journey — we’re almost there!
– The Epochscapes Team
📢 Important Update for Backers
7 months ago
– Thu, Aug 28, 2025 at 05:08:53 PM
This post is for backers only. Please visit Kickstarter.com and log in to read.
Final Shipping Reminder & Fulfillment Update
8 months ago
– Tue, Jul 29, 2025 at 01:07:12 PM
Hey everyone,
We wanted to provide an important update as we near the final stages of fulfillment. We currently have 25 orders in the queue, which are scheduled to be processed and shipped within the next 2–3 weeks. We're working hard to get these completed as quickly as possible.
However, we also have 125 backers who have not yet completed their shipping payment. Over the past year, we’ve sent out four Easyship surveys to collect shipping fees, but many still remain unpaid. Please understand that each time we send out these surveys, it incurs an additional cost for us as creators.
With that in mind, we will be sending out one final Easyship survey within the next week. If you have not yet completed your shipping payment, we kindly ask that you do so within 15 days of receiving this final survey (we will send another update once we have confirmed with Easyship they have been sent). This will allow us to finalize fulfillment for every backer and bring this Kickstarter to a close.
If you are experiencing any issues with the Easyship survey, or if you have questions or concerns, please reach out to us through:
Our Discord Support Channel: https://discord.gg/8NH2fyY8mK
Our Support Email: [email protected]
We’re here to help and want to ensure every backer receives their product. Thank you all for your patience and continued support. We are committed to finishing strong and can’t wait to get your rewards delivered.
- The Epochscapes Team
Wrapping Things Up
over 1 year ago
– Fri, Nov 15, 2024 at 10:27:02 AM
Hey everyone!
A lot of exciting news over the last month. We're very close to getting everyone their stuff at this point, and we're thrilled!
To start, we received our final batch of shipment from our manufacturer. This included:
- Everything needed for the delayed unpainted Grass/Water tiles
- All remaining tiles and pieces to fulfill on our painted orders
Basically, we got everything we need to send the rest of our backers their stuff.
Easyship Surveys
The next important item to discuss is Easyship. We sent a final round of Easyship surveys to the remaining backers who haven't paid for shipping yet. Important: If you think you received this in error (e.g., you already paid for shipping in the past), please reach out to us
As a reminder, the best way to contact us is through Discord (here's a link to join our Discord server). We've been actively checking on orders over the last week there. Please join the server and Alex or Brad will help you out if you have any questions.
Shipping Cost
It's time we addressed shipping costs for our backers. First of all, know that we hear you. We've met consistently with the Easyship team over the last couple of years to drive down costs. We've also checked each international order (where these costs are the highest) one by one, and made any change possible in order to bring the cost. Truly, we've checked each order individually and have done everything we can do to make it as affordable as possible for all of you to get your stuff.
Having said that, we know that there are some orders (really just a handful at this point) where the cost is still high. As mentioned before, please join our Discord server and reach out to us if you have concerns here. We'll take a look at the order again and see what can be done for you.
Timeline for All Backers
There are, loosely, two timelines that will run in tandem at this point:
-
Backers who have paid for shipping: For the backers who have already paid for shipping (or who pay in the coming days), our hope is to have all orders out the door in the next 2 weeks
-
Backers who haven't/don't pay for shipping: For the backers who delay paying shipping, the timeline is more fluid. Having said that, once paid we'll get your order queued up quickly and out the door as soon as possible.
The goal is for all backers to have their stuff before the end of the year! But that will depend on when shipping is paid for.
Thank you all once again for your understanding and patience as we've gone through this whole process. We can't wait for you all to get your pieces. Please share pictures/videos with us when you get them!
How to Update Your Address
over 1 year ago
– Wed, Oct 16, 2024 at 02:49:03 PM
Hello everyone,
We included this in a previous update but keep seeing backers asking about this, so we figured a dedicated message was needed.
If you need to update your address, please use the link below:
https://docs.google.com/forms/d/10gGYFKIiIS_orECH1LOmWZxgAsXBfgMUkumfoxN0_-4/
Thanks!